‍ My email or mobile number could not be found

Learn what to do if your Snapchat account is locked.

This is done to protect the account and keep Snapchat fun and safe for everyone.

A Snapchat account may get locked for a few reasons.

Please try logging in again later, and be sure to adhere to our Terms of Service. If this happens, you may not be able to use Snapchat on your device for an extended period of time.

You may also be unable to access Snapchat from your device if we detect that you are using more than one Snapchat account, and especially if one of those accounts has violated our Terms of Service.

If this happens and you’re sure that you have the correct login details, please wait before trying to log in again.

Your access to Snapchat may be temporarily disabled if you have attempted to log in too many times in a short period.

‍ My access to Snapchat is disabled due to repeated failed login attempts or other suspicious activity

I’m getting a 'Could Not Connect' error message.My email or mobile number could not be found.My access to Snapchat is disabled due to repeated failed login attempts or other suspicious activity.Here are some tips to get you logged in and Snapping again! When this happens, you should see an error message that explains what caused the problem and how you can try to solve it. There are a few reasons you might be having trouble logging in or creating a new Snapchat account.

Snapchat not logging in